Denial Of Receipt - Full Order

First Name^*

Last Name^*

Email^*

We are very sorry to hear that you have not received your parcel as expected. We try our hardest to get all orders to you swiftly and safely, but occasionally there may be delays. To help us handle your query as quickly as possible, please may we ask you to confirm you have not received your parcel by completing and returning the below Declaration of Receipt (DOR).

Please enter your Parcel Tracking Number (found on your confirmation email)^*

• I can confirm that I have checked that the parcel has not been received by anyone else within my household or any neighbours who may have signed for my order. • I have fully checked around my property and have not found the parcel. • I will inform you immediately if my order arrives. • I agree to co-operate with relevant courier Loss Prevention team &/or the Police in the event of any investigation into the missing items. • I confirm this declaration is true and accurate in all respects. • I understand that making a false statement could lead to prosecution.^*I can confirm that my full name and tracking number are correct

Please note, unfortunately we are unable to process your query without a completed DOR. If you need any help completing the above form, or there have been any developments around the delivery of your order, just get in touch with us via info@mercedesgenuineparts.co.uk and we will be happy to help. Thank you for your understanding.