Denial Of Receipt - Full Order

We are very sorry to hear that you have not received your parcel as expected. We try our hardest to get all orders to you swiftly and safely, but occasionally there may be delays. To help us handle your query as quickly as possible, please may we ask you to confirm you have not received your parcel by completing and returning the below Declaration of Receipt (DOR). 

Please note, unfortunately we are unable to process your query without a completed DOR. If you need any help completing the above form, or there have been any developments around the delivery of your order, just get in touch with us via and we will be happy to help. Thank you for your understanding.